At Durvet, we pride ourselves on being different. Our core values are centered on providing superior customer service and focusing on people.
We strive to make personal connections at all levels of our business from vendors to distributor members and consumers. These connections further our efforts to provide superior customer service.
About 10 years ago, a customer requested we carry an equine grooming tool called Horse Shave. We had a brand name and a location, but little else to go on. We scoured the internet, called local contacts and continued to come up empty.
Rather than telling the customer we couldn’t source it, we kicked it up a notch and thought outside the box.
Knowing the manufacturer was located in a small town, we reached out to one of the places that would likely know everyone in that town: the local funeral home!
Our sleuthing paid off and we located Rich and Ginny Groff, the husband and wife duo behind Mid-Mo Horse Shave. Continue reading “A Story About Green Thumbs and the Durvet Difference”
Durvet prides itself on our unique approach to how we do business. Our primary goal is providing top-notch customer service to ALL of our customers throughout the distribution chain.
To accomplish this goal, we must continually identify needs within the company that best position us to serve our distributor members and their customers.
So, with that in mind, here we…GROW…again!
As we move into summer and some of the changes that lie ahead with the implementation of our Warehouse Management System (WMS) – read more about the warehouse updates – a HUGE need was identified in the warehouse. Continue reading “Here We….GROW….Again!”
A key attribute you want in an employee is motivation. That personal virtue in a worker is a vital cog in the gears that keep your business running smoothly.
Another personal trait, however – the ability of staff members to balance their work and home (or after hours) lives – can be a bigger contributor to your business’ growth and bottom line performance.
Research published in 2014 (Employee-Friendly Companies and Work-Life Balance) by a team of social scientists at Murray State and the University of St. Thomas showed that companies facilitating work-life balance for employees not only enhanced worker satisfaction but also improved its financial performance.
“Past research shows that employee-friendly work environments and particularly work-life balance contribute to employee satisfaction,” said the authors. Continue reading “Smart Leadership: Work-Life Balance Equals Higher Financial Performance”
Post written by Mark Niblo, Marketing Director at Durvet | Long Distance Runner | Iowa by Birth-Kansas City by Choice
Summer is fast approaching and once again Durvet is in full preparation for our annual get-together we call Sales Pro.
I’ve been at this for so long that it’s beginning to feel like I’m in the movie “Groundhog Day”.
The good part is I feel we’ve refined it each year to make it better and do everything we can to avoid mistakes. The 2017 meeting is in the Mile “High” city of Denver. Temptations aren’t new for conventions or sales meetings, but this site offers some unique ones that a few years back wouldn’t have even been considered.
(HEADS UP: If you read no more of this blog, please skip to the end and read point #1 under other tidbits….maybe even a couple of times.)
This event is our company’s gathering of staff, top vendor partners and the best distributor sales professionals in the animal health industry. I’ve witnessed and participated in many things over the last 17 years that have provided me with some great learning experiences. Some good, some bad, but many worth sharing and so I hope this information will help you and others who plan to attend Sales Pro this year. Continue reading “Sales Pro 2017: Coming Again Like Ground Hogs Day”
By Rick Mesz, Operations Manager
It’s that time of year again. My wife says, “Should we hatch chicks again this year?” This is an opportunity she discovered over 10 years ago when our oldest was still in preschool. Now she’s in high school and driving.
But I have 4 daughters and the youngest has taken over the helm of the chick hatching project. I respond, “I don’t care, but I don’t want anything to do with being responsible for any aspect of the chicks.”
So my wife, Debbie, confirms the girls are up for hatching again and fills out the paperwork to send it off to the University of Missouri extension office to be a participant. Continue reading ““Should we hatch chicks again this year?””
Post written by Mike Gallagher, Sales Coordinator
Every year the Durvet gang and our friends begin a three-week trek across the country in the Durvet bus.
Our mission: To reach the city hosting the NCAA Men’s Basketball Final Four, which this year is in Phoenix.
It’s a make-believe trip, in reality, but it’s a lot of fun in that many of our employees and friends get fun poked at them. Continue reading “13 Years and Counting: The Durvet March Madness Bus Is Rolling”
Girl Scout cookie season is in full swing and Durvet employees were more than happy to support the Girl Scouts’ efforts!
First-year Daisy Girl Scout Allie (daughter of Emily Garcia) visited the office in January and quickly filled up her order sheet!
Durvet employees LOVE cookies and bought two wagonloads! Cookie delivery was hard work, but Allie got it done with assistance from her little sister, Audrey. Delivery day prompted a flurry of additional orders as well, so her work isn’t quite done yet!
Durvet’s purchases alone earned the Daisy troop nearly $75! Her troop is thrilled and greatly appreciates Durvet employees’ support!